Shipping & Returns

image_pdfimage_print

After the completion of your order usually, it’s shipped between 1-3 working days. Our team will be in constant communication to keep you informed about your order status.

Delivery Time

The delivery time of the order is:

  • Athens – Thessaloniki → 1-3 working days
  • Islands – Continental areas → 3-5 working days
  • Remote – Inaccessible areas →  5+ working days, depending on the difficulty of delivery to each destination.
  • European Union Countries → 3-8 working days
  • Countries outside the European Union → 3-8 working days (the estimated time does not include delays from customs)

Deliveries of orders are made Monday – Friday 9: 00-17: 00, while on Saturday there are no deliveries.
There is no possibility of choosing a delivery time, as this is determined by the cooperating transport company, depending on its itineraries.

Delivery times are valid from the day the order is delivered to the Courier company. Once we deliver your order to the Courier company you will receive an informative email, so you know exactly when it was delivered. Our company is not responsible for delivery delays due to force majeure (such as natural disasters, supplier or transport problems, government or legislative acts, strikes, etc.). However, we must inform the consumer and deliver the order within an additional period.

Important note:

When delivering your parcel, you should check its integrity before signing the courier company’s receipt voucher. Otherwise, it will not be possible to change it (through our fault) and our company will not bear any responsibility.

Order Tracking

The day the courier company receives your order from our company, you will receive an email stating the transport company that will deliver the order to you and the shipment number (voucher) or the number of your ticket, with which you can to find out at what stage of delivery your parcel is.

Your order is sent by Speedex Courier (for Greece), you can see the status of your order either by calling 801 11000 11 or using the Track & Trace service by clicking here and entering the shipment number (voucher).

If you have chosen cash on delivery as a payment method, now with Speedex Courier, you can now pay with your card upon delivery. Read more here

Returns – Changes

We accept returns within 14 calendar days of delivery. We can only accept returns of opened but unused soaps, liquid soaps, lotions, creams, gift boxes. Goods returned in disuse are subject to a reduction in the refund value.

Initial shipping costs will be refunded but not return shipping costs.

 

Orders within Greece of 40€ or more are sent FREE of charge.

In the countries of the European Union, orders of 100€ or more are sent FREE of charge.

For Third Countries, shipping costs are calculated using a fixed charge system.

Please continue below to find the charges depending on the country of dispatch.

 

GREECE

We cooperate with Speedex Courier for the Greek territory

The shipping cost is 2.90€ up to 2 kg

FREE COD (Cash on delivery) for all orders

FREE SHIPPING on orders over €40,00

STANDARD SHIPPING

  • standard shipping – 3 days – 100g – 2000g – € 2.90
  • Free shipping – 3 days – 2000g & up

 

EUROPE 

(Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK & Switzerland)

We cooperate with Hellenic Post – ELTA for the countries of the European Union

FREE SHIPPING on orders over €100,00 

STANDARD SHIPPING 

  • standard shipping – 3-8 days – 100g   – € 6.00
  • standard shipping – 3-8 days – 250g   – € 7.50 
  • standard shipping – 3-8 days – 500g   – € 11.00
  • standard shipping – 3-8 days – 1000g – € 15.50
  • standard shipping – 3-8 days – 2000g – € 26.00
  • standard shipping – 3-8 days – 3000g – € 34.00
  • standard shipping – 3-8 days – 4000g – € 39.50
  • standard shipping – 3-8 days – 5000g – € 45.00

REST OF THE WORLD

We cooperate with Hellenic Post – ELTA for the countries outside of the European Union

STANDARD SHIPPING 

  • standard shipping – 3-8 days – 100g   – € 6.00
  • standard shipping – 3-8 days – 250g   – € 7.50 
  • standard shipping – 3-8 days – 500g   – € 11.00
  • standard shipping – 3-8 days – 1000g – € 15.50
  • standard shipping – 3-8 days – 2000g – € 26.00
  • standard shipping – 3-8 days – 3000g – € 44.00
  • standard shipping – 3-8 days – 4000g – € 52.00
  • standard shipping – 3-8 days – 5000g – € 60.00

BALKAN COUNTRIES 

(Albania, Bosnia & Herzegovina, Montenegro, Republic of Macedonia & Serbia)

We cooperate with Hellenic Post – ELTA for the Balakan Countries

FREE SHIPPING on orders over €100,00 

STANDARD SHIPPING 

  • standard shipping – 3-8 days – 100g   – € 6.00
  • standard shipping – 3-8 days – 250g   – € 7.50 
  • standard shipping – 3-8 days – 500g   – € 11.00
  • standard shipping – 3-8 days – 1000g – € 15.50
  • standard shipping – 3-8 days – 2000g – € 26.00
image_pdfimage_print